Hi, we are the publisher of SVG Divider for Elementor, the ‘plugin’. All corresponding services are brought to you by Belcovio LP, located at 65 Shadbolt Lane, Rolleston, 7614, New Zealand. The person who handles your requests is Firsh, one of the developers (‘support provider’). Belcovio LP reserves the right to refuse service to anyone if the customer is found to be abusive of our or CodeCanyon’s terms.
Your access to and use of the services is conditioned on your acceptance of and compliance with these terms that apply to all visitors and customers. By accessing or using the services you agree to be bound by these terms.
Any information you provide during a support request is handled according to the Privacy Policy. For a problem to be solved, you may be required to provide administrative access to your website. Reasonable efforts can be expected to solve your problem, however 3rd party conflicts and incompatibility is out of the scope of support. During problem-solving, plugins on your site and your theme may be disabled, and your website may be inaccessible for a brief amount of time.
If this is unacceptable, mention that the site in question is a production site at the point of requesting support. Support assumes you have made a backup of your site and will not make backups for you prior to any changes. Settings of the plugin may be changed or even wiped at the support provider’s sole discretion.
Belcovio LP takes no responsibility for any kind of loss arising from the actions of the support provider.
Your questions regarding features and capabilities will be answered even without a purchase. However, any inquiry related to actual use of the plugin will need to pass through purchase verification and CodeCanyon support status check first. In case the proof of purchase is not available, the support service will be limited to pre-sales questions.
In rare cases, a support provider may offer you paid customization and consulting services. These services may not be available at all times. Due to usually very busy schedules, up to 4 hours of work can be considered and projects longer than that are out of the scope of these services.
Hourly rates depend on the complexity and are disclosed at the point of request. It’s not possible to negotiate a project-based flat fee. Billing is done in 30-minute intervals and denominated in USD or your local currency with an extra 3% FX rate. Compensation must be transferred through a payment service both parties find optimal.
The fee is only asked upon satisfaction, usually before handing over the completed work. Belcovio LP does not ask for upfront payments. We often pass requests to WP Kraken.
Links to Other Sites
This website and the plugin contains links to third-party sites that are not owned or controlled by Belcovio LP, which assumes no responsibility for the content or practices of these sites. You further acknowledge and agree that Belcovio LP shall not be liable, for any damage or loss caused by using such content or services available on those websites.
Governing Law
These terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have between us regarding the service
Changes
We reserve the right, to modify or replace these terms at any time with 30 days notice prior to any substantial terms taking effect. By continuing to access or use the services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the services.
Future
We may make statements regarding planned or future development efforts for our existing or new products and services. These statements are not intended to be a promise or guarantee of future availability of products, services or features but merely reflect our current plans and are based on factors currently known to us. These planned and future development efforts may change without notice. Purchasing decisions should not be made upon reliance on these statements.